FAQ

For prospective patients

  • What is the difference between this program and traditional care?

    HeraCARE gives you the ability to monitor your pregnancy from the palm of your hand from anywhere. Many appointments that would have been in person in a traditional model now, take place virtually. Enjoy an easy to follow, tasked based approach, personalized educational content from the Mayo Clinic, and more.

  • What does my doctor or midwife monitor when they offer HeraCARE?

    Your care team monitors your vitals including your blood pressure, weight, mood, and your baby’s heartbeat.

  • What does HeraCARE ask me to do?

    Record vitals weekly including blood pressure, weight, and mood, and starting after 20 weeks, your baby’s heartbeat. There will also be brief educational materials to review, and occasional requests to provide feedback so as to improve the experience for all.

  • How do I gain access to HeraCARE?

    Your doctor or midwife must offer HeraCARE as part of their practice in order to gain access to HeraCARE.

  • How much does HeraCARE cost?

    At this time, if your provider has opted to offer access to HeraCARE, there is no cost to you.

  • Am I eligible to participate in HeraCARE?

    At an early appointment, your provider will discuss the program with you to determine if HeraCARE is a good fit for you and your pregnancy.

  • Can I keep my kit?

    At this time, we are asking you to please return your kit at your 6 week postpartum visit.

  • Does my care provider monitor what I record in the program?

    Yes. Your care team has access to what you record including blood pressure, weight, fetal heart rate, mood, and more. They will review your measurements and your adherence to the program throughout your pregnancy.

  • Are all of my appointments virtual?

    No. Some of your appointments and scans will be in person while others will take place via telehealth.

  • How much time does this take?

    Anticipate setting aside a total of 20 to 30 minutes per week to take your measurements, especially at the beginning. Tasks will likely require less time as your pregnancy progresses. Also, you can perform your various measurements at different times. There is no need to perform all at the same time.

  • Do you offer monitoring following birth?

    Yes. At birth your care plan will change to a postpartum care plan when your provider will monitor vitals including your blood pressure and your emotional health in addition to providing educational content specific to this period of time.

  • Does the program monitor my emotional health?

    Yes. You will be tasked to record your mood throughout your pregnancy and following birth as well. Your care team will be alerted if you record out of range responses. We strongly encourage patients to talk about their emotional health with their care teams.

  • Can I buy a HeraBEAT by itself?

    At this time, patients may not purchase an individual HeraBEAT for home use.

For existing patients

  • I have a medical question related to my pregnancy or a measurement I’ve captured with HeraCARE.

    Please contact your care team. The contact information is located in the lower right hand corner of your HeraCARE app under Contact.

  • I received a notification for an out of range measurement, what should I do?

    Please follow the prompts presented to you in the app. Still have questions? Contact your provider.

  • When do I return my kit?

    Please return your kit and devices at your 6 week postpartum visit.

  • I have another question about HeraBEAT.

    Happy to help! Please contact us.

  • Have another technical question?

    Please call technical support at 888-387-3450.